Supervising Program Technician II
Program Administration and Services Division (PASD)


Classification: Supervising Program Technician II
Title: Supervising Program Technician II
Permanent, Full-Time
Salary: $3,559.00 – $4,458.00
Posted: October 29, 2020
Final Filing Date: Until Filled

Job Bulletin: Supervising Program Technician II

Highlights of the Job

The Supervising Program Technician II (SPT II) performs a variety of supervisory responsibilities to ensure the efficient delivery of services performed by the Customer Service Center. The SPT II is the 2nd working supervisory level and is responsible for supervising a small team of Program Technician IIs (PT IIs) as well as monitoring the call center’s workload. Works closely with and assists the Customer Relations Branch Manager with assignments and tracking day-to-day operations and workload. The incumbent will also personally respond to customer calls and emails and perform a variety of administrative duties as they pertain to the Customer Relations Branch and may perform the more complex customer support functions.