Staff Services Manager I (Sup)
Program Administration and Services Division (PASD)

Post

Classification: Staff Services Manager I (Sup)
Title: Staff Services Manager I (Sup)
Tenure and Time Base: Permanent, Full-Time
Salary: $6,563.00 -$8,153.00
Posted: July 26, 2022
Final Filing Date: August 15, 2022

Job Bulletin:Staff Services Manager I (Sup)

Highlights of the Job

Under the direction of the Deputy Director and/or Staff Services Manager II in the Program Administration and Services Division (PASD), the incumbent, as a first line supervisor will oversee both professional and technical staff responsible for the day-to-day interaction with customers seeking financial aid. The incumbent will; serve as the team motivator, trainer, and leader; provide workload assignments and review; provide timely updates to staff and other managers as appropriate; complete or find resolution to the most sensitive or highly complex customer issues; and will seek innovative and efficient solutions to customer service issues that arise. This position may also be required to assume responsibility for other divisional units as necessary due to heightened PASD workload and to gain experience in the other programs.