Staff Services Analyst
Program Administration and Services Division (PASD)


Classification: Staff Services Analyst
Title: Program Analyst
Tenure and Time Base: Permanent Full-Time
Salary: $3,448.00 – $5,604.00
Posted: September 28, 2021
Final Filing Date: October 8, 2021

Job Bulletin:Staff Services Analyst

Highlights of the Job

Under the general direction of the Staff Services Manager I of the Program Outreach and Marketing unit in the Executive Office, the Staff Services Analyst (SSA) provides support for the Cash for College program, the California Student Opportunity and Access Program (Cal SOAP), as well as overall outreach and marketing efforts for the Commission’s programs. The SSA applies federal and state laws, regulations, rules, and procedures required to effectively complete assignments related to Commission programs. The SSA drafts correspUnder the supervision of the Institutional Support Unit Manager in the Program Administration and Services Division (PASD), the Staff Services Analyst (SSA) responds to grant programs and other complex financial aid issues using excellent oral and written communication skills. The SSA provides high level customer service to high schools, colleges and universities daily. The incumbent carries out the duties related to program operations such as payment processing for the Cal Grant and Middle-Class Scholarship programs while ensuring that any applicable federal and state laws, regulations, rules and procedures are followed. The SSA drafts correspondence to external stakeholders on various operational changes and may be assigned lead responsibility for specific projects and provide in-depth analysis and recommendations for management on Commission programs. Demonstrates outstanding interpersonal and communication skills in dealing with stakeholders.ondence, supports all administrative functions of the outreach and marketing programs, participates in workgroups, performs analysis to provide recommendations to program leads on program operations and assists program leads with various administrative duties.