Staff Services Analyst
Program Administrative and Services Division


Classification: Staff Services Analyst 
Title: Program Analyst
Limited-Term (12 months)/Full-Time
Salary: $3,298.00 – $5,360.00
Posted: March 4, 2020
Final Filing Date: March 16, 2020

Job Bulletin: Staff Services Analyst

Highlights of the Job

Under the supervision of the Institutional Support Unit Manager in the Program Administration and Services Division, the Staff Services Analyst (SSA) responds to grant programs and other complex financial aid issues using excellent oral and written communication skills.  The SSA provides high level customer service to high schools, colleges and universities daily.  The incumbent carries out the duties related to the payment processing for the Cal Grant and Middle-Class Scholarship programs; while ensuring that any applicable federal and state laws, regulations, rules and procedures are followed.  The SSA drafts correspondence to external stakeholders on various operational changes and may be assigned lead responsibility for specific projects and provide in-depth analysis and recommendations for management on Commission programs.  Demonstrate outstanding interpersonal and communication skills in dealing with stakeholders.