Program Technician II
Program Administration and Services Division (PASD)

Post

Classification: Program Technician II
Title: Customer Service Representative
Tenure and Time Base: Limited-Term (12 months*), Full-Time
Salary: $3,291.00 – $4,124.00
Posted: September 14, 2021
Final Filing Date: Until Filled
Multiple Positions

Job Bulletin:Program Technician II

Highlights of the Job

Under the general supervision of the Supervising Program Technician II and the Customer Assistance and Processing Unit manager, the Program Technician II provides customer service in a high-volume call center to students, parents, school financial aid administrators, and the general public. A thorough and detailed knowledge and application of the appropriate laws, rules, and regulations pertaining to this program is needed to provide high quality customer service to our clients. A high degree of independence, good judgment, and proficiency is required at this journey level and work is subject to review. Writing and speaking Spanish is preferred.