Program Technician II
Program Administration and Services Division


Classification: Program Technician II
Title: Program Technician II
Multiple Positions
Salary: $3,042.00-$3,812.00
Posted: July 10, 2018

Job Bulletin: Program Technician II

Highlights of the Job

Under general supervision of the Supervising Program Technician II and the Customer Assistance and
Processing Branch manager, the Program Technician II provides customer service in a high volume call
center to students, parents, school financial aid administrators, and the general public. A thorough and
detailed knowledge and application of the appropriate laws, rules, and regulations pertaining to this
Program is needed to provide high quality customer service to our clients. A high degree of
independence, good judgment, and proficiency is required at this journey level and work is subject to