Information Technology Specialist I
Information Technology Services Division (ITSD)
Classification: Information Technology
Title: CSAC Service Desk Specialist and ServiceNow Administrator
Tenure and Time Base: Permanent, Full-Time
Posted: May 10, 2021
Final Filing Date: Until Filled
Highlights of the Job
Act as Service Desk Agent (Level 1/Level2).
• Provide IT Service Desk Hardware/Software Support.
• Act as Service Desk IT Asset Management Agent, Procurement and Telecommunication Support.
• Knowledge of CSAC Database and Network Infrastructure.
• Collaborate with diverse technical and non-technical groups, spanning all organizational levels.
• Ability to multi-task between projects with competing priorities.
• Identify metrics and drive initiatives to improve the quality of ITSD services.
• Be responsible for assuring the stability and performance of the ServiceNow platform for CSAC.