Information Technology Specialist I
Information Technology Services Division (ITSD)

Post

Classification: Information Technology Specialist I
Title: ITSM Lead
Tenure and Time Base: Permanent, Full-Time
Salary: $5,562.00-$8.999.00
Posted: March 4, 2021
Final Filing Date: Until Filled

Job BulletinInformation Technology Specialist I

Highlights of the Job

  • Certified in ITIL v3.0 or higher and working knowledge of today’s ITSM industry best practices.
  • Provide leadership in all Change and Release Management functions
  • Have a working knowledge and experience with Service Asset and Configuration Management.
  • Have a working knowledge of a CMDB
  • Act as a liaison between the business, GDSM and IT areas, often to non-technical audiences.
  • Knowledge of enterprise solutions and ticketing tools for automation and management of Change and Release.
  • Collaborate with diverse technical and non-technical groups, spanning all organizational levels.
  • Ability to multi-task between projects with competing priorities.
  • Identify metrics, workloads, and drive initiatives to improve the quality of ITSD services.
  • Perform Business Impact Analysis (BIA) and perform occasional Business Relationship Manager (BRM) roles between the business and IT divisions.