Information Technology Manager I
Information Technology Services Division
Classification: Information Technology
Title: Information Technology Manager I
Posted: July 17, 2019
Highlights of the Job
Under the direction of the Chief Information Officer, Technology Services Division (CEA), an IT Manager I (ITM I) is a hands-on technology professional responsible for the direction, oversight, and operation of the CSAC IT Infrastructure Branch. This position is responsible for all activities associated with infrastructure services including configuration and configuration change management, storage capacity management, platform performance management, platform availability management, and infrastructure service delivery management to ensure infrastructure services i.e. are available to support the operational needs of the CSAC. The incumbent will be responsible for the review and recommendation of new technologies, unified monitoring and reporting, hardware, and capacity planning. They should have experience in architecting and building systems for optimal performance, reliability, scalability and cost control. The incumbent must be familiar with information technology security, configuration troubleshooting, problem pattern analysis, and incident diagnosis and resolution. They should also be familiar with agile scrum method. The incumbent oversees the provisioning, implementation, operations, and maintenance of systems running on Amazon Web Services (AWS), servers (on premises and cloud), storage, networking, firewall, load balancing, database appliances, communication infrastructure (IVR, Amazon Connect), VDI’s, large enterprise databases, Microsoft Office 365, including email, SharePoint, ServiceNow, JIRA, One Drive, One Note, and other software/software as a service used by the California Student Aid Commission.