Information Technology Associate
Information Technology Services Division (ITSD)

Post

Classification: Information Technology Associate
Title: CSAC Service Desk Associate
Tenure and Time Base: Permanent, Full-Time
Salary: $4,406.00 – $7,803.00
Posted: December 1, 2021
Final Filing Date: Until Filled

Job Bulletin: Information Technology Associate

Highlights of the Job

• Act as Service Desk Agent (Level 1/Level2).
• Provide IT Service Desk Hardware/Software Support.
• Act as Service Desk IT Asset Management Agent, Procurement and Telecommunication Support.
• Knowledge of CSAC Database and Network Infrastructure.
• Collaborate with diverse technical and non-technical groups, spanning all organizational levels.
• Ability to multi-task between projects with competing priorities.
• Identify metrics and drive initiatives to improve the quality of ITSD services.