Program Technician II
Program Administration and Services Division


Classification: Office Technician (Typing)
Title: Office Technician (Typing)
Multiple Positions
Salary: $2,925.00-$3,665.00
Posted: May 23, 2018

Job Bulletin:

Highlights of the Job

Under general supervision of the Supervising Program Technician II and the Customer Assistance and
Processing Branch manager, the Program Technician II provides customer service in a high volume call
center to students, parents, school financial aid administrators, and the general public. A thorough and
detailed knowledge and application of the appropriate laws, rules, and regulations pertaining to this
Program is needed to provide high quality customer service to our clients. A high degree of
independence, good judgment, and proficiency is required at this journey level and work is subject to