Information Technology Associate
Information Technology Services Division

Post

Classification: Information Technology Associate
Title: Service Desk Associate
Permanent, Full-Time
Salary: Range A-$3,727.00-$4,996.00 Range B-$4,098.00-$4,492.00
Posted: June 06, 2018

Job Bulletin: Information Technology Associate

Highlights of the Job

Act as Service Desk Agent (Level 1/Level2).
· Provide IT Service Desk Hardware/Software Support.
· Act as Service Desk IT Asset Management Agent, Procurement and Telecommunication Support.
· Knowledge of CSAC Database and Network Infrastructure.
· Collaborate with diverse technical and non-technical groups, spanning all organizational levels.
· Ability to multi-task between projects with competing priorities.
· Identify metrics and drive initiatives to improve the quality of ITSD services.